V5 SolutionDelivery & Return
In person delivery available in Delhi NCR on payment of Rs 500 of products over Rs 15000. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
V5itsolution ues DTDC or Bluedart as their delivery partner. On confirmation of the order by the customer, V5itsolution shall deliver the products to the location specified by the customer. The cost of the delivery shall be borne by V5itsolution.The Customer shall be present at the location at the time of delivery agreed between V5itsolution and the customer. In case the customer is unavailable at the time of delivery the Customer shall appoint a representative (give an authorization letter) for taking delivery of the Products and the same shall be communicated to V5itsolution prior to the delivery. The representative shall provide a copy of his/her ID proof and authorization letter from the Customer to the delivery personnel assigned by V5itsolution. In case the Customer is not present or has not assigned a representative for taking delivery, at the location and a second delivery attempt is required, V5itsolution shall charge an extra delivery cost to the Customer. The Customer shall ensure the entry of delivery vehicles inside the premises where the delivery location is situated and ensure that prior permission is obtained for the use of the elevator of the building, for delivery of the Products to the location.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
In the unlikely scenario wherein any product delivered by V5itsolution is found to be damaged, the customer shall have the option to return the product and seek another product (with the same specifications) or seek refund of the amount paid by him/her. Please note that in case you receive a damaged product please notify us within 24 hours of delivery if you want a refund, after 24 hours V5itsolution shall refund or replace the product but the buyer is liable for any cost of damage after the product is returned and inspected.
In case the buyer is not satisfied by their product, V5itsolution offers a 3 days return policy, making sure the buyer returns the product in the same condition as they received it. The buyer is liable for any cost of damage after the product is returned and inspected.
V5itsolution undertakes to replace the defective product within 24 Hours of receipt of information from the customer. In case the customer has asked for a refund within 2 days of delivery , the same shall be processed within 7 business days from the receipt of intimation by the customer. The refund shall be processed through the same means by which the payment was made.
The product is not accepted back if at least one of the components is missing:
- Condition of product (should not be change any part of product)
- a receipt proving the fact of purchase in V5 IT SOLUTION;
The money for the goods will be returned within the terms established by the current legislation
FAQs
1️⃣ When will my laptop/desktop be delivered?
Delivery is usually completed within 2–5 business days depending on the location and stock availability.
2️⃣ How will I receive delivery updates?
You will receive delivery updates through WhatsApp / Email / Phone call once your order is dispatched.
3️⃣ Can I track my order?
Yes, once the product is shipped we will share the tracking details or courier information so you can track the delivery.
4️⃣ What documents are required at the time of delivery?
You may need to provide:
Order confirmation
Company ID / GST details (if applicable)
Delivery confirmation signature
5️⃣ What should I check at the time of delivery?
Please verify the following:
Product model and specifications
Physical condition of the device
Accessories included (charger, cables etc.)
Invoice and warranty details
6️⃣ What should I do if the product is damaged during delivery?
If you receive a damaged product, inform us immediately within 24 hours of delivery with photos or videos so we can initiate a replacement process.
7️⃣ Will the laptop/desktop come with warranty?
Yes, all devices come with company warranty as mentioned in the invoice.
8️⃣ Do you provide installation support?
Yes, we can provide remote or onsite installation support depending on the service agreement.
9️⃣ Can I request bulk delivery for my company?
Yes, we provide bulk laptop/desktop delivery for organizations across India.
🔟 What if I need technical support after delivery?
You can contact our support team via phone, WhatsApp, or email for any technical assistance.
New Laptop